1. Agreement to Terms

These Terms & Conditions ("Terms") govern your use of the website www.idmatter.ai and any services provided by ID MATTER AI ("ID MATTER", "we", "us", "our"). By accessing or using our site or engaging our services, you agree to be bound by these Terms and our Privacy Policy.​If you do not agree with these Terms, you must not use our services or website.

2. Our Services

ID MATTER AI provides AI-powered services including:​Conversational AI and chatbot developmentWorkflow and process automationAI strategy and implementation consultingAI workshops and trainingOngoing advisory and support​Specific service scopes are outlined in individual client proposals or service agreements.

3. Client Responsibilities

As a client, you agree to:​Provide accurate, lawful, and complete information necessary for service deliveryObtain all necessary consents for us to process any personal data on your behalfCooperate with our team and provide timely access to required systems or resourcesComply with all applicable laws when using our services

4. Intellectual Property

5. AI Technology Disclaimer

AI is an evolving technology and may generate inaccurate, biased, or incomplete outputs. You acknowledge:​Outputs may require human review and oversightAI tools may be dependent on third-party platforms (e.g. OpenAI, Anthropic)We make no guarantees about the accuracy or reliability of AI-generated contentWe are not liable for any business decisions made solely based on AI outputs

6. Payment Terms

All fees are detailed in individual proposals or Statements of Work (SOWs)Invoices are payable within 7 days from the date of issueLate payments may incur a late fee of 1.5%Services may be paused for overdue accounts after written notice

7. Limitation of Liability

To the maximum extent permitted by law:​We exclude liability for indirect, incidental, or consequential lossOur total liability under any agreement is limited to the total fees paid to us for the relevant servicesNothing in these Terms excludes guarantees under the Australian Consumer Law (ACL)​If the ACL applies, your remedies are limited to those in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

8. Termination

To the maximum extent permitted by law:​We exclude liability for indirect, incidental, or consequential lossOur total liability under any agreement is limited to the total fees paid to us for the relevant servicesNothing in these Terms excludes guarantees under the Australian Consumer Law (ACL)​If the ACL applies, your remedies are limited to those in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

9. Confidentiality

Each party agrees to keep confidential all non-public information shared during the engagement, including business data, technical specifications, and communication records. This obligation survives termination.

10. Privacy and Data Handling

We handle all personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth)You are responsible for obtaining consent from your customers or users whose data is processed during our service deliveryYou can opt out of AI-driven processing of your data by written request

11. AI Platform Dependencies

Some of our services depend on third-party AI platforms (e.g. OpenAI). If these services experience outages or changes, we are not responsible for any resulting service interruptions. We will use best efforts to minimise disruption and propose alternative solutions where available.

12. Force Majeure

We are not liable for delays or failures due to events beyond our reasonable control, including but not limited to:​Natural disastersInternet or infrastructure failuresChanges to third-party AI platforms or APIsGovernment actions or legal restrictions

13. Dispute Resolution

We aim to resolve disputes cooperatively. If a dispute arises:​Parties must attempt to resolve it informally in good faithIf unresolved within 30 days, either party may initiate mediation in Queensland, AustraliaThese Terms are governed by the laws of Queensland, Australia

14. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on our website with an updated “Effective Date”. Continued use of our services constitutes acceptance of the revised Terms.

15. Contact

If you have questions about these Terms, please contact:​ID MATTER AI
Email: info@idmatter.ai
Office: Noosa, Queensland, Australia
Website: www.idmatter.ai